FAQ
1. What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at ask@easy-selfcare.com.
2. Where do you ship from?
We ship from our Partners in the US and China
3. How can I contact you?
You can contact us through the following methods:
- Customer Support Email: ask@easy-selfcare.com
- Customer Support Phone Number: 015206738868
4. What is your shipping policy?
Thank you for shopping at Easy-selfcare. We are committed to delivering your order promptly and efficiently. Please review the following information regarding our shipping policies:
- Order Processing Time: All orders are processed within [X] business days (excluding weekends and holidays) after receiving full payment. Orders placed after [time] will be processed the following business day.
- Shipping Rates and Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options, including standard shipping, express shipping, and international shipping. Delivery estimates will be provided to you at the time of checkout based on your selected shipping method and destination.
- Shipping Destinations: We currently ship to addresses within [country/region]. We also offer international shipping to select countries. Please contact us for more information if you require international shipping.
- Shipping Confirmation and Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking number(s) will be active within [X] hours after receiving the email.
- Customs, Duties, and Taxes: Easy-selfcare is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
- Damages: Easy-selfcare is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team immediately to file a claim. Please save all packaging materials and damaged goods before filing a claim.
- Lost Packages: If your order has not been delivered within the estimated timeframe provided, please contact the shipment carrier or our support team for assistance. We will work with the carrier to track your package and resolve any issues promptly.
- Shipping Policy Changes: Easy-selfcare reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.
5. Can I return a product if I'm not satisfied?
Yes, you can return a product within 30 days of receiving it if you are not satisfied. Please make sure the item is in the same condition as when you received it, with all tags and in its original packaging. Contact us at ask@easy-selfcare.com to initiate the return process.